1. Introduction
Riftrix ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products. By using Riftrix, you agree to the practices described below.
2. Information We Collect
- Account data: name, email, password (hashed), phone number.
- Order data: shipping address, billing address, items purchased, order history.
- Payment data: processed securely by Razorpay. We never store your full card details.
- Usage data: IP address, browser type, pages visited, device information.
- Cookies: session tokens and cart state stored locally to keep you signed in.
3. How We Use Your Information
- Process orders, payments, shipping, and returns.
- Send order confirmations, shipping updates, and customer support replies.
- Improve our products, website performance, and user experience.
- Detect, prevent, and respond to fraud or security issues.
- Comply with legal obligations under Indian and international law.
4. Sharing Your Information
We do not sell your personal data. We share information only with trusted service providers needed to run the store: Razorpay (payments), Shiprocket and partner couriers (shipping), Resend (transactional email), and our managed cloud backend. Each provider is contractually required to safeguard your data.
5. Data Security
We use HTTPS, hashed passwords, signed payment verification, and row-level database security to protect your data. While we work hard to safeguard your information, no system is 100% secure — please use a strong, unique password.
6. Your Rights
You may access, update, or delete your account information at any time from your account dashboard. You can also email us to request a full data export or account deletion. We will respond within a reasonable time as required by applicable law.
7. Cookies
We use essential cookies and local storage to keep you signed in and remember your cart. We do not use cookies for cross-site advertising.
8. Children's Privacy
Riftrix is not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided information, contact us and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be announced on this page with a new "Last updated" date.
10. Contact Us
Questions about this policy? Email hello@riftrix.com or write to us at Riftrix, Chennai, Tamil Nadu, India.